I’m currently recruiting for a Service Analyst with Investment / Asset Management Experience working on design projects This role is to be based in London on a 6 month contract with the possibility of extensions. Rates of between £400 - £500/day dependant on experience. I’ve included a job specification below for your perusal, please have a read through and consider the essential requirements against your profile. Principal Accountabilities: Strategy • Understand the Infrastructure strategy and support the team leadership in the execution of the strategy • Support the IT Service Management approach to supplier Governance • Support the assessment of third-party services capability and deliverables • Maintain awareness of ITIL framework and in line with preferred partners implement as required Key Tasks and Accountabilities • Responsible for producing quality, secure and resilient designs for new or improved services. A particular area is the identification and recording of Non-Functional Requirements (NFRs). • Act as a gateway through which project teams engage in addition to being responsible for gathering service requirements, designing support models and defining Service Acceptance Criteria to enable transition of services. • Defining and documenting non-functional requirements. • Responsible for the management and maintenance of the Service Portfolio (pipeline). • Liaising with the wider team and key project management stakeholders to ensure that the pipeline of projects is accurate, creating appropriate reports • Responsible for ensuring that value for money is obtained from all suppliers • Works with the team manager to ensure IT Services are delivered according to contractual needs • Track and report Supplier quality and productivity gains Academic Qualifications • Graduate calibre, although degree not essential Technical and Professional Qualifications • ITIL certified practitioner is desirable, demonstrable experience of delivering utilising the ITIL framework is mandatory • Demonstrated history of learning, particularly in the IT Infrastructure environment e.g. conferences or specific training courses relating to IT Infrastructure Experience and Background • Minimum 5 years' experience of service design in a multi sourced environment • Demonstrable exposure to 24*7 / Global / Highly Available operations Competence and Characteristics • Sound planning & organisation skills. Target and customer focused, proactive, analytical and a Strong operational service delivery & staff leadership experience • Excellent communication skills must have strong problem solving abilities, a technical mindset and the desire and determination to continually drive change and improvement • Ability to problem solve, think creatively and adapt quickly to a new and developing type of service delivery Specialist Knowledge & Skills • Good knowledge of Infrastructure and IT Operations for an Institutional Fund Management company If you wish to apply for the above position, please email me at antony.lumia@pontoonsolutions.com Please be advised if you haven’t heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco is an employment consultancy and operates as an equal opportunities employer